Terms Of Service

Please read the following terms of service carefully. By completing the booking process you are agreeing to the terms below.


The Contract

1.1 – Each client is required to sign a contract that outlines the agreement at the time of booking to secure the services of our artists. A contract is sent to the client via email and can be signed digitally.



2.1 – A deposit, totalling 50% of the total fee is due upon signing the contract. An invoice for deposit is sent to the client via email and is ideally paid via BACS transfer. If a 50% deposit is not paid upon signing the contract, neither party is obligated to proceed with the agreement. The deposit is non-refulndable.

2.2 – The remaining 50% of the fee is due by the date of the event, prior to the artist’s performance and will be invoiced one month prior. If the remaining 50% of the fee is not paid prior to the event, then the artist is not obligated to fulfil the agreement.

2.3 – For events booked less than one month prior to the event, the full fee will be invoiced at the time of booking.



3.1 – Cancellation of the engagement by the client any time prior to 30 days before the event will not incur any charges. If notice of cancellation is received within 30 days of the event, then the remaining fee is payable in full.

3.2 – Notice of cancellation must be sent to the artist in writing.

3.3 – If the event cannot reasonably be put on because of unpredictable occurrences such as an act of nature, government, or serious illness/disability of the client or artist, the 50% deposit of the fee is non-refundable, but no other portion of the fee is due. Both parties may negotiate an alternate engagement on the same terms, however and a new agreement will be put in place.


Pre-event Consultation

4.1 – Clients are encouraged to book a video consultation with the artist in the month prior to the event. Video consultations are normally conducted via Zoom by way of invitation from the artist.

4.2 – From time to time some clients wish to meet with the artist to get to know them. The artist will assess the feasibility of a physical meet up and act accordingly.


Songs and Setlists

5.1 – The Piano Singer is committed to working with clients to choose the best music for their event. The method of doing this, whether total control by the client or working with the artist can be discussed pre-event. Clients are encouraged to choose their favourite 10-15 songs from the artist’s repertoire as a minimum input for what should be performed on the day. Further input from the client is welcomed however and is best conducted in collaboration with the artist.


Learning Songs

6.1 – As part of the price of every package, the artist will learn at least 1 song should this be requested. Each additional song will incur a fee (see price list).


House Rules

7.1 – On occasion, entertainment is limited by house rules. For example, some venues impose decibel limiters on entertainers meaning the volume cannot go above a certain decibel level before it’s cut off. In such circumstances the client(s) agree(s) to accept the technical limitations that may be imposed by the venue. We advise the client(s) to make themselves aware of house rules beforehand.


Limit of Liability

8.1 – If due to death, sudden incapacitating illness, accident or other unforeseeable circumstances and or acts of God, the artist is unable to perform as contracted then The Piano Singer agrees to refund payments made by the client less reasonable fees for work already undertaken prior to the event.

8.2 – Upon such refund, the contract shall become null and void and the client shall have no further legal recourse against the artist. If the artist is late starting due to unavoidable detention (traffic, weather etc) the client has the option to add that amount of time to the end of the function at no additional charge.



9.1 – The client agrees to provide the artist with soft drinks for a daytime or evening performance

9.2 – Should the client book the artist for the full day the client agrees to provide the artist with a meal during the day.


Travel and Accommodation Policy

10.1 – Each booking includes 50 miles of travel. Additional mileage will be charged at 10p per mile.

10.2 – Should a booking be such that a drive home requires the artist to arrive back after 02.00 a.m., the client will be asked to cover the cost of reasonable accommodation for the night.

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